Nelly Keung Health & Beauty Centre Terms & Conditions
Last Updated: 1st February 2025. Reviewed annually or as necessary.
For our Covid-19 statement and conditions, click here.
Valentine’s 14% Off Gift Voucher Offer
1. Offer Details:
- 14% off all gift vouchers purchased between 1st February and 16th February 2025.
- Vouchers can only be redeemed towards treatments with Nelly.
2. Redemption & Usage:
- Vouchers are valid for 365 days from the purchase date.
- Cannot be used in conjunction with other offers, packages, or courses.
- Voucher must be presented at the time of booking.
3. Purchasing & Availability:
- Available for purchase online or in the salon during the promotional period.
- Discount applies to all voucher denominations.
4. General Terms:
- Standard gift voucher terms apply.
- Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash.
- The salon reserves the right to amend or withdraw this offer at any time.
New Year Offer (£10 Free Voucher)
1. Eligibility:
- The offer is valid for clients booking and completing a treatment with Nelly between Monday, 6th January, and 31st January 2025.
- Clients must mention the offer in the booking notes or when attending their appointment.
2. Voucher Details:
- Each client will receive a £10 voucher after completing their January treatment.
- The voucher can be redeemed for any treatment with Nelly in February 2025.
3. Redemption Conditions:
- The voucher cannot be used in conjunction with any other offers, packages, or discounts.
- The voucher is valid for one appointment with single or multiple treatments only and must be used in February 2025.
- Vouchers are non-transferable and cannot be exchanged for cash or used outside the specified period.
4. Issuance:
- Clients will receive a physical voucher upon completing their January treatment.
- The voucher will also be added to the client’s profile on our booking system, along with a unique code for tracking and verification.
5. Limitations:
- Each client is eligible for one voucher only.
- The salon reserves the right to modify or cancel the promotion without prior notice.
6. General Terms:
- This offer is subject to availability and applies to treatments with Nelly only.
New Sign Special Offer – Terms & Conditions
1. Offer Details:
- 50% off treatments for the first 10 clients who book and quote NEW SIGN 50.
- Clients may book up to 3 treatments at 50% off.
- Treatments must be booked and completed within December 2024.
2. How to Book:
- Book online, by phone (020 8647 9101), via WhatsApp, email, or in person at the salon.
- Clients must quote “NEW SIGN 50” when booking to qualify for the offer.
3. Treatment Details:
- Treatments must be selected from those mentioned on the salon’s sign (Waxing, Laser Hair Removal, Facials, Massage, Hands & Feet, Tinting).
- Up to 3 treatments can be booked per client under this offer and they must be taken in one sitting by the recipient of the appointment.
- Treatments may be combined into a single appointment.
4. Availability:
- This offer is limited to the first 10 clients who book and quote the offer.
- Once 10 clients have successfully booked, the offer will no longer be available.
- All appointments are subject to availability, and booking in advance is recommended to secure your preferred time slot.
5. Exclusions:
- The offer cannot be used in conjunction with any other offers, discounts, or promotions.
- Discounted vouchers, packages, courses, and prepaid treatments are not eligible for this promotion.
- Existing bookings made prior to the launch of this offer do not qualify for the discount.
6. General:
- The salon reserves the right to modify or cancel this offer at any time without prior notice.
- The offer is valid for treatments booked and completed between 8th December and 31st December 2024 only.
- No cash alternatives or substitutions are available.
For any queries or to secure your spot, please contact us via phone, email, or WhatsApp.
Cyber Monday Offer (2nd December 2024)
1. Offer Details:
- Enjoy 25% off all standard beauty treatments with Nelly and Izzy for bookings made on Cyber Monday, 2nd December 2024.
- The offer applies to treatments booked by 23:59 on 2nd December 2024 and completed by 31st December 2024.
2. Eligibility:
- This offer is valid only for standard beauty treatments.
- The discount is visible and active on our booking page for appointments made on Cyber Monday, 2nd December 2024.
- The discount does not apply to laser treatments, packages, courses, or any other promotions or offers.
3. How to Redeem:
- Book online, via phone (020 8647 9101), or in-person at the salon on 2nd December 2024.
- The 25% discount will be applied at the time of booking.
4. Exclusions:
- Cannot be combined with any other discounts, loyalty schemes, or promotions.
- Offer is not valid for existing bookings made prior to Cyber Monday.
5. Cancellation Policy:
- Our standard 24-hour cancellation policy applies. Failure to provide notice may result in forfeiture of the discount.
6. General Terms:
- The offer is subject to availability and applies to appointments scheduled within salon opening hours.
- The salon reserves the right to modify or cancel this promotion at any time without prior notice.
For further inquiries or assistance, please contact us at info@nellysbeautyhouse.com or call 020 8647 9101.
Black Friday Promotion Week (25th November – 1st December 2024)
1. Gift Vouchers
- 30% off gift vouchers purchased during the promotion week.
- Vouchers are valid for single treatments only and cannot be used towards packages, other offers, or courses.
- Vouchers may be used for separate full-priced treatments, even if purchased alongside a package.
- Vouchers are valid for 365 days from the date of purchase.
2. Beauty Packages:
- 20% off valid only for Beauty Packages 1, 2, and 3 listed on the website.
- Discount does not apply to laser packages or facial courses.
- Packages must be purchased during the promotional week and may be redeemed at any time after purchase.
- Customers cannot use a voucher to purchase a package, but they can use a voucher for a separate full-priced treatment.
- Packages can be purchase from our offer page on our website here.
3. Laser Hair Removal Treatment Offer (Only available on 29th & 30th November 2024):
- 50% off any laser treatment packages (10-session packages).
- Consultations for laser treatments are free. Details available on our laser hair removal page.
- Purchased laser treatment packages do not have an expiry date.
- Laser Hair Removal treatments can be purchase on our website here.
General Terms (Black Friday):
- Offers are not valid on existing bookings and must be purchased during the promotional week.
- Vouchers and packages have no limit on the quantity purchased per customer.
- Offers cannot be combined with other promotions, discounts, or loyalty schemes.
- Our standard cancellation policy applies to all bookings made using promotional vouchers or packages.
Gift Voucher Policy:
- Vouchers are valid for 365 days from the date of purchase, as indicated on the voucher.
- Vouchers are non-refundable and cannot be exchanged for cash, resold, or used to purchase products.
- Proof of voucher validity requires a signature and expiry date.
- Full-priced vouchers can be used towards any treatment and promotion unless otherwise stated.
- Discounted vouchers can be exclusively used towards treatments with Nelly and are not valid with other offers.
Offers and Discounts:
- All special offers are valid between specified dates and cannot be combined with other discounts or loyalty schemes.
- Students and NHS Staff can avail of 15% off on certain treatments upon showing valid identification. Exclusions apply, including but not limited to BOTOX®, Semi-Permanent Make-up, and Teeth Whitening.
Loyalty Scheme:
- Clients earn rewards over visits. On the 6th visit, they receive 50% off up to three selected treatments. Specific treatments are excluded from this offer.
- Loyalty cards are valid for a year from the first visit date and are non-transferrable.
Reservation and Cancellation:
- Appointments can be booked without advance restrictions.
- A 24-hour cancellation notice is appreciated. Failure to attend an appointment without notice may result in the forfeiture of treatment if part of a course package, at the salon’s discretion.
Payment:
- Payments are accepted post-treatment in the salon via cash or credit card.
- Online payments are processed through PayPal or bank transfer.
Refund and Non-Refundable Policy:
- Courses and treatment packages are non-refundable due to the discounted nature and associated operational costs.
- Products purchased at the salon can be returned for a refund if a reaction occurs. The product must be presented in person at the salon for evaluation.
Health and Safety:
- Treatments like tinting require a patch test 24 hours before the appointment.
- All products used comply with UK health regulations.
- In the event of adverse reactions, clients are advised to consult a healthcare professional.
Products and Deliveries:
- Products can be collected in-store or delivered within a week via a reputable courier.
- The salon isn’t responsible for damage sustained during shipping, but we strive for customer satisfaction and will assist where possible.
Client Conduct:
- We reserve the right to refuse service for reasons including, but not limited to, abusive or inappropriate behaviour.
General:
- We reserve the right to modify or cancel offers at any time due to changes in external conditions or errors in advertising.
- Updates to these terms will be made on our website.
- In unforeseen events beyond our control (force majeure), the salon is not held liable for disruptions or cancellations.
- Any concerns or feedback can be directed to info@nellysbeautyhouse.com.
- These terms are governed by the laws of England and are subject to the exclusive jurisdiction of the English Courts.