Call to book

020 8647 9101

Email

info@nellysbeautyhouse.com

Terms and Conditions

Nelly Keung Health & Beauty Centre, trading as Nelly’s Beauty House
Terms & Conditions

Last Updated: 25 November 2025 (Fully Revised)
Reviewed annually or as required.

1. GENERAL TERMS

These Terms & Conditions apply to all appointments, services, purchases, vouchers, and interactions with Nelly’s Beauty House (“the salon”). By booking an appointment, purchasing a product or voucher, or entering our premises, you agree to these terms in full.

We reserve the right to amend these terms at any time. The most up-to-date version will always be published on our website.

2. BOOKINGS & APPOINTMENTS
  • Appointments can be made online, by phone, WhatsApp or in person.
  • Clients are responsible for ensuring the accuracy of booking details (treatment, therapist, date, and time).
  • Some treatments require a patch-test or consultation. Where required, these must be completed at least 24 hours prior; failure to do so may result in cancellation or rescheduling.
  • Certain treatments may not be suitable if you have specific medical conditions, are pregnant, or are taking medications. Inform your therapist of any health changes at each visit.
3. CANCELLATIONS & LATE ARRIVALS
  • We kindly request 24 hours’ notice for cancellations or amendments.
  • Cancellations made with less than 24 hours’ notice may result in a charge or losing a prepaid session (for packages/courses).
  • Clients arriving late may receive a shortened treatment to avoid delays for subsequent clients.
  • If lateness prevents the treatment from being carried out safely, the appointment may need to be rescheduled and may be charged at the salon’s discretion.
4. HEALTH, ILLNESS & HYGIENE

To maintain a safe and comfortable environment:

  • Please do not attend if you are unwell with flu-like symptoms, fever, stomach bugs, contagious skin conditions, or anything that could affect treatment safety.
  • Contact us as soon as possible to reschedule. No penalties will apply for illness-related cancellations made in good faith.
  • Our salon operates strict hygiene protocols including regular cleaning of treatment rooms, tools, high-touch surfaces, and equipment.
  • Therapists follow professional hygiene standards including hand washing, sanitisation, and use of PPE when appropriate.
  • Clients must inform the therapist of any medical conditions, allergies, or recent procedures before treatment.
  • If a member of staff becomes unwell, we may need to reschedule appointments. Clients will be notified promptly.

This Health & Hygiene Policy forms part of our standard operating practices.

5. PAYMENTS
  • Payment is due at the end of each appointment unless prepaid (packages/vouchers).
  • We accept cash and card payments. Bank transfer payments are accepted for vouchers/packages purchased online.
  • Prices shown are the total price payable for the service.
  • Discounts, vouchers, or loyalty rewards cannot be combined unless explicitly stated.
6. PATCH TESTS & TREATMENT SAFETY
  • Tinting, lash lifts, certain facials, and semi-permanent make-up require a patch test at least 24 hours prior.
  • Laser hair removal requires a consultation and a patch test.
  • Failure to complete mandatory tests will result in rescheduling.
7. REFUNDS & RETURNS
  • Treatments: Non-refundable once completed.
  • Packages & Courses: Non-refundable due to discounted pricing.
  • Products: Refundable only if a reaction occurs and the product is returned in person for assessment.
  • Vouchers: Non-refundable, non-transferable, and cannot be exchanged for cash.
8. GIFT VOUCHERS
  • Valid for 365 days from purchase.
  • Discounted vouchers may have restrictions (detailed in offer terms).
  • Must be presented at the time of booking or payment.
  • Cannot be used to purchase other vouchers unless stated.
9. LOYALTY SCHEME
  • Clients earn rewards over multiple visits.
  • On the 6th visit, 50% off up to three selected treatments (exclusions apply).
  • Loyalty cards are valid for 1 year from the first visit.
  • Non-transferable and non-refundable.
10. OFFERS & PROMOTIONS

Black Friday 2025 – Terms & Conditions

Valid Wednesday 26th November – Sunday 30th November 2025
(All offers listed below operate alongside our standard salon Terms & Conditions.)

1. Gift Voucher Offer – 35% Off

1.1 Offer Details

  • 35% off selected voucher denominations only: £20, £25, £30, £40, £50, £75, £100.
  • The £10 voucher is excluded and will not be available during the offer.
  • Clients may purchase multiple vouchers.

1.2 Redemption & Usage

  • Vouchers are valid for 365 days from the purchase date.
  • Valid for treatments with Nelly only, unless otherwise stated.
  • Cannot be used toward:
    • Packages or courses
    • Laser treatments
    • Other discounted or promotional offers

1.3 Other Conditions

  • Vouchers are non-refundable, non-transferable and cannot be exchanged for cash.
  • Physical or digital proof must be presented at the time of payment.

2. Laser Hair Removal – 50% Off (Single Areas Only)

Available only from Friday 28th – Sunday 30th November 2025

2.1 Offer Details

  • 50% off single laser treatment areas only.
  • Clients may purchase multiple individual areas.

2.2 Exclusions

  • Laser packages, multi-session bundles, and any pre-packaged laser areas are not included.
  • Cannot be combined with vouchers or any other promotions.

2.3 Redemption

  • Purchased treatments do not expire.
  • Patch test and consultation required prior to treatment. Details available on our laser hair removal page.

2.4 How to Purchase

  • Purchase online through the store (bank transfer payment), or by calling the salon.

3. 2-for-1 Offer (Buy One Treatment, Get One Free)

3.1 Offer Details

  • Purchase two selected treatments with Nelly and receive the cheapest treatment free.
  • Valid for one use per client only.
  • Both treatments must be booked for the same person must be completed in the same appointment.

3.2 How to Redeem

  • Book online via the Black Friday booking link.
  • Select two eligible treatments.
  • Enter code BF241 in the “About Your Appointment” box.
  • Treatments must be completed by 21st December 2025.

3.3 Exclusions

  • Laser Hair Removal
  • Packages, courses, and previously discounted treatments
  • Cannot be combined with vouchers or other promotions

4. General Black Friday Conditions

  • Offers valid only between 26–30 November 2025, unless otherwise specified.
  • Discounts apply to purchases made within the promotional period only.
  • Offers cannot be applied retrospectively to existing bookings.
  • Purchases are final and cannot be refunded or exchanged.
  • The salon may modify or withdraw an offer at any time if required.

Past & Promotional Offers
We run seasonal promotions throughout the year. All promotional offers remain bound by their original conditions, such as eligibility, usage limits, exclusions and expiry dates. These terms continue to apply until the promotion expires.

Historic Offers – Summary
The following promotional offers were previously run by the salon and may still apply to clients who purchased within the original dates. Only the redemption rules listed here remain enforceable:

Valentine’s Gift Voucher Promotion (1–16 February 2025)

  • 14% discount applied at purchase
  • Valid for 365 days from purchase
  • Redeemable for treatments with Nelly only
  • Cannot be combined with other offers, packages or courses

New Year £10 Voucher (January 2025)

  • Awarded after completing a treatment between 6–31 January 2025
  • £10 voucher valid for treatments in February 2025 only
  • Non-transferable and not combinable with other discounts

Black Friday Week (25 November – 1 December 2024)

  • 30% off vouchers purchased during the dates
  • Voucher validity remains 365 days from purchase
  • Packages discounted by 20% remain redeemable with no expiry
  • Laser packages purchased with discount have no expiry
  • Cannot be combined with loyalty rewards or other offers
11. HEALTH & SAFETY
  • All products and treatments comply with UK health and safety regulations.
  • Clients agree to follow therapist instructions for aftercare.
  • In the event of an adverse reaction, clients should seek medical advice immediately and notify the salon.
12. FREELANCE MEDICAL & ADVANCED PRACTITIONERS

The salon hosts independent, fully qualified freelance practitioners offering services such as:

  • Botox and injectable treatments (administered by a GMC-registered doctor)
  • Semi-permanent make-up
  • Teeth whitening
  • Other advanced aesthetic treatments

Clients booking with freelance practitioners acknowledge:

  • These practitioners are legally responsible for their own clinical work, insurance, and aftercare.
  • The salon provides the premises but is not liable for outcomes, complications, or medical decisions made by freelancers.
  • Complaints or follow-up relating to aesthetic treatments must be directed to the practitioner who carried out the service.
13. CLIENT CONDUCT

We reserve the right to refuse service where necessary, including but not limited to:

  • Abusive or inappropriate behaviour
  • Failure to follow hygiene/health guidance
  • Repeated missed appointments
  • Contraindications that make treatment unsafe
14. PRODUCT SHIPPING & COLLECTION
  • Products purchased in-salon can be collected immediately.
  • Delivered products may take up to 7 days.
  • The salon is not liable for courier damage but will assist where possible.
15. LIABILITY
  • The salon’s public liability insurance covers all treatments performed by our employees.
  • The salon is not liable for loss, damage, or injury caused by failure to follow aftercare, providing inaccurate medical information, or treatments performed by freelance practitioners.
  • Personal belongings brought to the salon are the client’s responsibility.
16. FORCE MAJEURE

The salon is not liable for cancellation or disruption caused by circumstances beyond our control, including weather, illness, emergencies, or government restrictions.

17. GOVERNING LAW

These terms are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.